Glazed Nuts

Terms and Conditions

Terms and Conditions for Glazed Nuts

Welcome to the Glazed Nuts website! By accessing or using our website, you agree to abide by these Terms and Conditions. These terms form a legal agreement between you (the customer) and Glazed Nuts (the company). If you do not agree with these terms, please refrain from using our website or purchasing our products.

1. General Information

Glazed Nuts produces and sells nut-based products, which contain peanut and/or nut tree allergens. Individuals with nut and/or peanut allergies must avoid consuming our products for their health and safety. By purchasing or consuming our products, you acknowledge and accept this responsibility.

2. Use of Website

Accuracy of Information: While we strive to provide accurate and up-to-date information, errors, inaccuracies, or omissions may occur. Glazed Nuts is not liable for any harm or loss resulting from reliance on such information.
Website Availability: We cannot guarantee that our website will always be available or error-free. Access may be interrupted for updates, maintenance, or unforeseen circumstances.

3. Orders and Transactions

Pricing and Payment: All prices are listed in Canadian dollar (CAD) and are subject to change without notice. Payment must be made at the time of purchase.
Order Fulfillment: Orders are subject to availability. We reserve the right to cancel or refuse any order for any reason, including suspicion of fraudulent activity.
Refunds and Returns: Please refer to our refund and return policy [TBI].

4. Allergens and Health Disclaimer

Our products are made using nuts and may contain other allergens. Glazed Nuts is not responsible for adverse reactions resulting from the consumption of our products. Customers with allergies must exercise caution.

5. User Conduct

By using our website, you agree not to:

Engage in unlawful activities or violate any applicable laws or regulations.
Post or share offensive, defamatory, or inappropriate content.
Promote hate speech, bullying, spam, or other disruptive behaviour.
Attempt to hack, disable, or interfere with the website’s functionality.

Violation of these terms may result in termination of your access to our website.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Glazed Nuts and is protected by copyright and trademark laws. Unauthorized reproduction, adaptation, distribution, or commercial use of our content is prohibited.

7. Limitation of Liability

Glazed Nuts is not liable for any direct, indirect, incidental, or consequential damages arising from:

Use of our website or products.
Errors, inaccuracies, or interruptions on the website.
Health issues resulting from product consumption.

8. Termination of Services

We reserve the right to withdraw or cancel services at any time without prior notice, including the termination of user accounts for violating these Terms and Conditions.

9. Governing Law

These Terms and Conditions are governed by the laws of Ontario - Waterloo Region. Any disputes arising from these terms or your use of our website will be resolved in the courts of Ontario - Waterloo Region.

10. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website implies acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Glazed Nuts
Email: info@glazednuts.ca

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Glazed Nuts!

Return and Refund Policy for Glazed Nuts

At Glazed Nuts, we are committed to providing you with high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below to understand your options.

1. Terms of Return

Returns are accepted within 14 days of the delivery date.
Products must be returned in their original condition, unopened, and with all packaging intact.
We do not accept returns for perishable or food items that have been opened, unless they are damaged or defective upon arrival.

2. Eligible Reasons for Return

We accept returns only under the following circumstances:

Damaged Products: If the product arrives damaged during shipping.
Wrong Product: If you receive an item that is different from what you ordered.
Defective Products: If the product is defective due to a manufacturing issue.

Returns for reasons other than the above will be handled on a case-by-case basis at the company’s discretion.

3. How to Initiate a Return

To initiate a return:

Contact our customer service team at info@glazednuts.ca within the eligible return window.
Provide your order number, a description of the issue, and, if applicable, photos of the damaged or defective product.
Our team will guide you through the return process, including providing you with a return authorization and instructions.

Please Note: Unauthorized returns will not be accepted.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective product).
We recommend using a trackable shipping service for your return to ensure it reaches us safely. Glazed Nuts is not responsible for lost or delayed returns.

5. Refund Process

Once we receive your return and confirm its condition, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Processing times may vary, but refunds are typically completed within 7-10 days after the return is received and approved.
Shipping fees are non-refundable unless the return is due to an error on our part.

6. Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

Opened or partially consumed products.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer service team: