Refund policy

Refund and Return Policy

Last Updated: July 15, 2026

Thank you for shopping with Glazed Nuts. We take great pride in the quality and freshness of our glazed nuts. Because our products are perishable food items, we have specific guidelines regarding returns and refunds to ensure health and safety standards are met.

1. Perishable Goods Policy

Due to health, safety, and hygiene regulations, we do not accept physical returns or exchanges on any food products, including our glazed nuts, once they have been shipped. Please do not send your purchase back to our facility.

2. Issues with Your Order

While we cannot accept returns, we want you to be completely satisfied with your purchase. We offer replacements or refunds in the following situations:

  • Damaged or Defective Items: The product arrived damaged, the packaging was compromised during transit, or the product does not meet our quality standards.

  • Incorrect Items: You received a different flavor, size, or product than what was on your order confirmation.

3. How to Request a Refund or Replacement

If you experience an issue with your order, please contact us within 7 days of receiving your delivery.

To process your request quickly, please email us at info@glazednuts.ca and include:

  • Your full name and order number.

  • A clear description of the issue.

  • Clear photographs of the damaged, defective, or incorrect item and its packaging.

Our team will review your request and notify you of the approval or rejection of your refund or replacement within 3 business days.

4. Approved Refunds

If your request for a refund is approved, we will process it immediately. A credit will automatically be applied to your credit card or original method of payment.

Please note: If you paid via Shopify Payments or a major credit card, it may take an additional 3–5 business days for your bank or credit card company to process and post the refund to your account.

5. Order Cancellations

We process orders quickly to ensure freshness. If you need to cancel or modify your order, please contact us within 12 hours of placing it. Once an order has been roasted, packed, or handed over to our shipping carrier, it cannot be canceled or modified.

Contact Us If you have any questions about this policy, please contact us at: